Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@milkycases.com. Once your return request is approved, we will provide you with the return address and instructions on how to send your package back.

Important:

• The customer is responsible for all return shipping costs.

• Returns are subject to a 50% restocking fee.

• Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the case and provide a suitable solution.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return the one you have (following the process above) and then place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, your refund (minus the 50% restocking fee) will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 6 business days have passed since your return was approved, please contact us at hello@milkycases.com.