Dear Heart Jewelry Edit

Shipping

Processing Time: Orders need 2-3 business days of processing before they ship out. Please remember shipping time doesn't include these processing days. In rare cases, time may vary slightly.

Delivery Time: Then the delivery may take 7-14 Business Days depending on your location and carriers.

Supported Countries: We support shipping to all countries where payment can be processed at checkout. For more details, please visit our Delivery FAQ page.

Free Shipping: For all orders exceeding $50, shipping is free. If the order does not meet the free shipping criteria, the shipping fee will be displayed automatically at checkout or can be referenced in the Delivery FAQ.

Tracking Information: All orders include a tracking number, which will be sent via email once your order ships. Tracking updates may vary depending on the shipping origin. Some orders will show updates only after the package arrives in the destination country, and is transferred to the local carrier.

Returns

If you encounter any quality issues with your order and wish to return or exchange an item, please contact us at hello@milkycases.com within 14 days of order fulfillment. We will promptly provide instructions for exchanging the product or initiating a refund.